Privacy Policy

This Privacy Policy explains how Bastion Pest Control ("Bastion," "we," "us," or "our") collects, uses, and protects information when you visit our website, request a quote, or use our services. By using our website or services, you agree to the practices described below.

Information we collect

We collect information you provide directly to us, such as when you request a free quote, schedule service, or contact us. This may include:

• Your name, phone number, email address, and service address
• Details about your property and the pest issue you're experiencing
• Any referral code, notes, or preferences you share with us
• Payment and billing information when you become a customer

We also automatically collect limited technical information when you visit our website, such as your device type, browser, and general location, along with basic usage data through cookies and similar technologies.

How we use your information

We use the information we collect to:

• Respond to quote requests and schedule and perform services
• Communicate with you about appointments, treatments, and your account
• Process payments and maintain service records
• Improve our website, services, and customer experience
• Send you service reminders, offers, and updates you've asked to receive
• Comply with legal obligations and protect our rights

How we share your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example, scheduling, payment processing, and communications — and only to the extent needed to perform those services. We may also disclose information when required by law or to protect the safety, rights, or property of Bastion, our customers, or the public.

Text messages and calls

When you provide your phone number, you consent to receive calls and text messages from us about your quote, appointments, and service. Message and data rates may apply. You can opt out of marketing messages at any time by replying STOP or contacting us; we may still send you transactional messages about active service.

Cookies

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings, though some features may not work properly if you disable them.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may request to review, update, or delete the personal information we hold about you, or ask us to stop sending marketing communications, by contacting us using the details below. We will respond to your request as required by applicable law.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Your continued use of our website or services after changes take effect means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at 843-480-8699 or hello@bastionpestcontrol.com.